8WORX Privacy Notice
Effective Date Jan 1, 2019
8WORX, Inc and its group companies (collectively 8WORX, 8X, "we", "us", and "ours") is committed to protecting your privacy. This Privacy Notice (“Notice”) describes how 8WORX processes Personal Data in its capacity as a controller (i.e. 8WORX decides what Personal Data is collected and what it is used for) or processor (i.e. 8WORX only processes the data as per the controller's instructions), as the case may be. It also describes your choices regarding use, access and correction of your Personal Data.
This Notice applies to (i) entities or individuals, excluding End-Users and Users, who have subscribed to our Service(s) and have agreed to the Terms (hereinafter referred to as the “Customer”) and (ii) individuals (“Individuals”) from whom 8WORX collects data as a controller as specified below.
8X CRM Mobile App
8X CRM Mobile App is provided for companies' employees, by using it, you've approved that the app is accessing your call logs, location for business needs. We do not use or sell these information to anyone, these information is used by your direct manager to track your perfromance and manage your KPIs as your employer.
1. Information We Collect
Our Use of the Subscription Service
When You Visit our Website or Using our Mobile App
You are free to explore our Website without providing any Personal Information about yourself. When you visit the Website or register for the Subscription Service via the app as well, we request that you provide Personal Information about yourself, and we collect Navigational Information.
When you visit our Websites or participate in 8worx’s events, 8worx may collect information, which may include Personal Data, from Individuals as set forth below (collectively referred to as “Collected Data”). For the purposes of General Data Protection Regulation (GDPR), 8worx shall be the controller for the Collected Data – this means that 8worx decides what Collected Data is processed and why.
Sign-up, billing and Account information (Sensitive Information)
When you subscribe and sign-up to any of our Service(s), we may collect your (i) contact information such as name, e-mail address, mailing address, IP address, geographic location, or phone number of the Account admin; (ii) billing information, such as credit card number and billing address; (iii) name and e-mail address when Account admin/Agent(s) provide feedback from within the Service(s); and (iv) unique identifiers, such as username, account number or password.
Subject to this Notice and the Terms, we will use such data, including without limitation, to (i) provide you the Service(s); (ii) send you communication from the Service(s); (iii) assess needs of your business to determine or suggest suitable Service(s); (iv) send you requested information about the Service(s); (v) respond to customer service requests, questions and concerns; (vi) administer your Account; (vii) send you promotional and marketing communications (where you have requested us to do so); and (viii) facilitate your transactions with other users when you use our Service(s).
Cookies and Similar Technologies
As is true of most websites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, the files viewed on our Website (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data. We link this automatically collected data to other data we collect about you. We do this mainly to improve services We offer you, to improve marketing, analytics, and/or Website performance and functionality.
We may use your e-mail address, collected as part of Collected Data, to send our newsletters and/or marketing communications about our products and services. Where you have so requested, we will also send you marketing communications about our third party partners. If you no longer wish to receive these communications, you can opt out by following the instructions contained in the e-mails you receive or by contacting us at firstname.lastname@example.org.
When you view content provided by us, we automatically collect information about your computer hardware and software. This information can include your IP address, browser type, domain names, internet service provider (ISP), the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, clickstream data, access times and referring website addresses. This information is used by 8worx to provide general statistics regarding use of the Website. For these purposes, we link this automatically-collected data to Personal Information such as name, email address, address, and phone number.
Information we collect from third parties
From time to time, we may receive Personal Information about you from third party sources including partners with which we offer co-branded services or engage in joint marketing activities, and publicly available sources such as social media Website.
2. How We Use Information We Collect
We Never Sell Personal Information
We will never sell your Personal Information to any third party.
- Improve your browsing experience by personalizing the Website and to improve the Subscription Service;
- Send information or 8worx content to you which we think may be of interest to you by post, email, or other means and send you marketing communications relating to our business;
- Promote use of our services to you and share promotional and information content with you in accordance with your communication preferences;
- Provide other companies with statistical information about our users -- but this information will not be used to identify any individual user;
- Meet legal requirements.
We may use your email address, collected as part of Collected Data, to send our newsletters and/or marketing communications about our products and services. Where you have so requested, we will also send you marketing communications about our third party partners. If you no longer wish to receive these communications, you can opt out by following the instructions contained in the emails you receive or by contacting us at email@example.com.
Legal basis for processing Personal Information (EEA visitors only)
If you are a visitor located in the European Economic Area ("EEA''), 8worx is the data controller of your personal information. 8worx's Data Protection Officer can be contacted at firstname.lastname@example.org.
Our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it. However, we will normally collect personal information from you only where we have your consent to do so, where we need the personal information to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect personal information from you.
If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information). Similarly, if we collect and use your personal information in reliance on our legitimate interests (or those of any third party), we will make clear to you at the relevant time what those legitimate interests are.
Security of your Personal Information
When you visit our Websites or participate in 8worx’s events, 8worx may collect information, which may include Personal Data, from Individuals as set forth below (collectively referred to as “Collected Data ''). For the purposes of General Data Protection Regulation (GDPR), 8worx shall be the controller for the Collected Data – this means that 8worx decides what Collected Data is processed and why.
When you use the mobile application and allow the call logs feature, we will automatically display your call history in your account on the application in order to track customer numbers and you will have the option to sync your call log data with the system to record the duration of calls to the numbers in the system. Rest assured that we do not use this feature on our end until you request it and also rest assured that we do not share your data.
When you use the mobile application and want to create check-ins you should allow location permission to find your coordinates.
Photos and Images:
We require access to your device's storage to enable you to upload photos to 8X CRM App. it's not mandatory to accept the permission but required if you want to upload images to the system. EX. while creating New Unit with it's images.
Documents and Files:
We require access to your device's storage to enable you to upload documents and files to 8X CRM App. it's not mandatory to accept the permission but required if you want to upload photos to the system. EX. while creating New Lead, Case or Resource.
We want to assure our valued clients that our mobile application does not ask for or need any permissions to access your contact list. We want to be clear that we do not gather, keep, or use any data from your contact list.
At our company, we prioritize the privacy and security of our users. We have implemented stringent measures to ensure that your personal information remains safe. It is important to note that we do not request any permissions related to your contact list.
Our strict privacy practices ensure that your data is protected at all times.
We understand the importance of safeguarding your personal information, and we are committed to maintaining the highest level of security and privacy standards.
We want to inform you that whenever you use our Service, in the case of an error in the app we collect data and information (through third-party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.